Introduction
SAINAV HEALTHCARE (“we,” “us,” or “our”), operating under the brand name ETABX, is committed to respecting your privacy and complying with applicable Indian laws and regulations regarding the collection, use, and protection of your personal information. This Privacy Policy describes how ETABX collects, stores, uses, discloses, and safeguards your information when you use our website and services.
Information We Collect
We collect the following types of information:
- Personal information: Name, address, contact number, email address.
- Prescription data: Uploaded prescriptions, prescribing doctor details.
- Health and medical information (as required by Indian regulations).
- Payment information (e.g., credit/debit card or UPI details) for processing transactions.
- Order details, browsing activity, device and location information.
- Any other information you voluntarily provide while interacting with our platform.
How We Use Your Information
Your information may be used to:
- Process and deliver your orders for medicines and OTC products.
- Verify the authenticity of uploaded prescriptions.
- Comply with government guidelines and statutory drug control requirements.
- Respond to your queries and provide customer support.
- Send you order confirmations, updates, and promotional offers (with your consent).
- Improve our services and maintain security.
Sharing and Disclosure
We do not sell or rent your personal information. We may share your information only:
- With trusted partners (such as payment gateways, delivery partners, or registered pharmacists) for fulfilling orders.
- With regulatory authorities if required by law, regulation, or court order.
- To protect ETABX, its users, or the public from harm or illegal activities.
Data Security
We use industry-standard security measures (encryption, secure servers, restricted access) to protect your information. While we strive to ensure security, no method of transmission over the Internet is 100% secure.
Your Choices & Rights
- You may review, correct, update, or delete your personal information by contacting us (see details below).
- You may opt out of receiving marketing emails at any time.
- You can withdraw consent to the processing of your data, subject to legal or contractual restrictions.
Data Retention
We retain your information only as long as necessary to fulfill the purposes described above or as mandated by Indian law and medical regulations.
Prescription Approval and Compliance
ETABX strictly follows the Drugs and Cosmetics Act, 1940 and Indian government guidelines. Prescription medicines are dispensed only after proper verification and approval by a licensed pharmacist.
Policy Updates
We may update this privacy policy from time to time. The latest version will always be available on our website. Continued use of our services indicates your acceptance of these changes.
Contact Us
If you have questions or requests regarding your data or this policy, please contact:
SAINAV HEALTHCARE (ETABX)
Phone: +91-89253 22230
Email: support@etabx.com